Terms & Conditions

Platinum Pilates Membership Agreement & Terms & Conditions

Terms and condition apply at all times, for all members and guests in the studio. A copy of the terms and conditions are available through the Platinum Pilates app and on Platinum-Pilates.com.

CLASS CANCELLATION POLICY

Scheduled classes may be cancelled with 12 hours’ notice to the studio from the client. If notice of cancellation for a scheduled class is not received within 12 hours prior to a scheduled class, the client agrees to pay $15 Late Cancel fee, the client agrees to pay $25 No Show fee.

REFUND POLICY

I hereby acknowledge that there are no refunds. Payments are nonrefundable and there are no credits for partially used periods or packages.

IMAGE USE. You understand that while on Platinum Pilates premises, your, or your minor child’s image (including live or recorded video images), may be used or shown on the Platinum Pilates website or social media outlets (Facebook, Instagram, etc.), and that by entering the premises you consent to the use of these images. You acknowledge that Platinum Pilates is under continuous 24/7 audio/video surveillance for security and training purposes.

AUTHORIZATION FOR CALLS & TEXTS: By providing your phone number above and signing this Agreement, you consent to and authorize the Studio, and/or their agents to call or send you text messages to the number you provide regarding (1) class reminders, waitlists, account balances, and/or transactions, and (2) Platinum Pilates promotions or advertising.  You acknowledge that these calls or text messages may be sent via autodialer, and that standard message and data rates may apply.  You are not required to authorize calls or text messages to become a Platinum Pilates member, and you may opt-out at any time by request if called or by replying “STOP” in response to a message.

MEMBERSHIP TERMS & CONDITIONS

  • All membership types must be paid upfront

  • There is a strict no refund policy

  • All memberships are auto-reoccuring, your credit card will be charged on the same bill date every month (this includes all Bronze, Silver, Gold, and Platinum packages)

  • Termination of membership- Termination of all memberships requires 30 days notice to request cancellation. This will result in one additional monthly membership fee. You’re welcome to use your classes for your final membership month. For memberships with a commitment (Platinum or Gold 3 month or 6 month commitments), there will be $100 cancellation fee. Please email us at platinumpilatesmckinney@gmail.com to request cancellation of your membership.

  • Termination: We reserve the right to terminate or refuse to renew your Agreement for any reason not prohibited by law including, but not limited to, an unsatisfactory payment history or failure to comply with any rules, policies, or modifications to rules or policies during this Agreement’s term. We reserve the right to collect at any time any delinquent or outstanding balance(s) that has not been paid including for any services or products provided or monthly payments owed. For purposes of identification and billing, you agree to provide us with current, accurate, complete, and updated information including your name, address, telephone number, and applicable payment data. You agree to notify us promptly of any changes in your information, including any changes to your method of payment.

  • Platinum Pilates reserves the right to change membership pricing. Changes to memberships will be given at least 14 days in advance.

  • Payment for Membership –Monthly memberships will auto-renew monthly, by signing this agreement, you’re authorizing your credit card to be charged on a monthly basis.

  • We do offer ‘freeze’ or ‘suspend’ membership for special circumstances, such as medical requirements. Please give us a minimum of 2-week notice. Your membership will be suspended and payment will be suspended within the suspension period, a maximum of 30 days notice.

  • The agreement between Platinum Pilates and the individual starts at first payment.

  • Classes do not rollover from month to month, any classes not used by next billing cycle will be forfeited

TERMS & CONDITIONS BY MEMBERSHIP TYPES

  • Platinum Unlimited Memberships are offered reduced rate classes, priority advanced bookings beyond your bill date, 15% retail, and unlimited number of classes per month.

  • The Platinum Unlimited membership has a 1, 3, or 6  month term option. By signing this agreement, you’re committing to price package term requirement. At the end of the commitment term, this Membership Agreement will automatically continue on a month-by-month basis until you cancel. By signing below, you authorize us to automatically charge the card you have specified on or after the same day of each month for the purchase of another Platinum Unlimited membership at the then-current price (in other words, if the price of the Platinum Unlimited membership changed during your previous month, you will be charged the new rate when auto-renewed).

  • If you cancel your membership prior to completing the required commitment term, you will be required to provide a minimum of 30 days notice (this will result in one additional monthly membership fee) and pay a $100 cancellation fee. Following commitment period, a minimum of 30 days notice is required for cancellation. 

  • If you’re on the Platinum Unlimited plan and you no-show, you will be charged a $25 no show fee. If you late cancel (i.e., cancel with under 12-hours notice) for a class, you will be charged for a $15 late cancel fee.

  • To purchase the Platinum Unlimited membership, create an account in the Platinum Pilates app, then go to membership tab, select Platinum membership.

  • Each monthly payment is non-refundable.

  • Prices are subject to change.

  • IF YOU WANT TO CANCEL YOUR MEMBERSHIP AT ANY POINT, JUST EMAIL platinumpilatesmckinney@gmail.com , PLEASE NOTE CANCELLATION POLICY NOTED ABOVE WILL APPLY.

  • Gold (16 classes per month) Memberships are offered reduced rate classes, 10% retail, and a maximum of 16 classes per month.

  • The Gold (16 classes per month) membership has a 1, 3, or 6 month term option. By signing this agreement, you’re committing to price package term requirement. At the end of the term requirement, this Membership Agreement will automatically continue on a month-by-month basis until you cancel. By signing below, you authorize us to automatically charge the card you have specified on or after the same day of each month for the purchase of another Gold membership at the then-current price (in other words, if the price of the Gold membership changed during your previous month, you will be charged the new rate when auto-renewed).

  • If you cancel your membership prior to completing the required commitment term, you will be required to provide a minimum of 30 days notice (this will result in one additional monthly membership fee) and pay a $100 cancellation fee. Following commitment period, a minimum 30 days notice is required for cancellation. 

  • If you’re on the Gold (16 classes per month) plan and you no-show, you will be charged a $25 no show fee. If you late cancel (i.e., cancel with under 12-hours notice) for a class, you will be charged for a $15 late cancel fee.

  • To purchase the Gold (16 classes per month) membership, create an account in the Platinum Pilates app, then go to membership tab, select Gold membership.

  • Each monthly payment is non-refundable.

  • Prices are subject to change.

  • IF YOU WANT TO CANCEL YOUR MEMBERSHIP AT ANY POINT, JUST EMAIL platinumpilatesmckinney@gmail.com , PLEASE NOTE CANCELLATION POLICY NOTED ABOVE WILL APPLY.

  • Silver (8 classes per month) Memberships are offered reduced rate classes, and a maximum of 8 classes per month.

  • The Silver (8 classes per month) membership has a 1 month term. By signing this agreement, you’re committing to a 1 month term. At the end of the 1-month term, this Membership Agreement will automatically continue on a month-by-month basis until you cancel. By signing below, you authorize us to automatically charge the card you have specified on or after the same day of each month for the purchase of another Silver membership at the then-current price (in other words, if the price of the Silver membership changed during your previous month, you will be charged the new rate when auto-renewed).

  • To cancel membership, a minimum of 30 days notice is required. This will result in one additional monthly membership fee.

  • If you’re on the Silver (8 classes per month) plan and you no-show, you will be charged a $25 no show fee. If you late cancel (i.e., cancel with under 12-hours notice) for a class, you will be charged for a $15 late cancel fee.

  • To purchase the Silver (8 classes per month) membership, create an account in the Platinum Pilates app, then go to membership tab, select Silver membership.

  • Each monthly payment is non-refundable.

  • Prices are subject to change.

  • IF YOU WANT TO CANCEL YOUR MEMBERSHIP AT ANY POINT, JUST EMAIL platinumpilatesmckinney@gmail.com A MINIMUM OF 30 DAYS PRIOR TO THE EXPIRATION OF THE CURRENT MONTH, AND WE WILL CANCEL THE AUTO RENEW.

  • Bronze (4 classes per month) Memberships are offered reduced rate classes, and a maximum of 4 classes per month.

  • The Bronze (4 classes per month) membership has a 1 month term. By signing this agreement, you’re committing to a 1 month term. At the end of the 1-month term, this Membership Agreement will automatically continue on a month-by-month basis until you cancel. By signing below, you authorize us to automatically charge the card you have specified on or after the same day of each month for the purchase of another Bronze membership at the then-current price (in other words, if the price of the Bronze membership changed during your previous month, you will be charged the new rate when auto-renewed).

  • To cancel membership, a minimum of 30 days notice is required. This will result in one additional monthly membership fee.

  • If you’re on the Bronze (8 classes per month) plan and you no-show, you will be charged a $25 no show fee. If you late cancel (i.e., cancel with under 12-hours notice) for a class, you will be charged for a $15 late cancel fee.

  • To purchase the Bronze (4 classes per month) membership, create an account in the Platinum Pilates app, then go to membership tab, select Bronze membership.

  • Each monthly payment is non-refundable.

  • Prices are subject to change.

  • IF YOU WANT TO CANCEL YOUR MEMBERSHIP AT ANY POINT, JUST EMAIL platinumpilatesmckinney@gmail.com A MINIMUM OF 30 DAYS PRIOR TO THE EXPIRATION OF THE CURRENT MONTH, AND WE WILL CANCEL THE AUTO RENEW.

  • 10 Pack Session Package, Session packages are offered reduced rate classes, and will expire in 3 months.

  • If you have a 10 pack of sessions and you no-show, you will be charged a $25 no show fee. If you late cancel (i.e., cancel with under 12-hours notice) for a class, you will be charged for a $15 late cancel fee. A credit card must be on file for these incidental charges.

  • To purchase the 10 Pack Session Package, create an account in the Platinum Pilates app, then go to membership tab, select 10 Pack Session.

  • Each 10 Session Package is non-refundable.

  • Prices are subject to change.

OTHER TERMS & CONDITIONS

  • Please arrive 5-10 minutes before class, if you’re more than 5 minutes late, your reformer maybe given to the next person on the waitlist.

  • If you’re sick, please call or text Platinum Pilates if within 12 hour cancellation window to avoid late charge.

  • You must be minimum 14 years old to attend or become a member of Platinum Pilates. Membership agreement must be signed by parent or guardian if under 18 years old.

  • You must wear sticky socks for all Platinum Pilates classes, if you do not have a pair, you may purchase a pair in the studio for $15.

  • Please limit phone use to emergency circumstances, remember this is your time.

  • In order to keep our studio clean and safe for all clients, please wipe down all equipment after class.

  • We do not have lockers available onsite; but we do have individual storage bins for you to keep your belongings. It is your responsibility to make sure that all belongings are kept safely. We cannot be held liable for the loss or damage of your belongings in the studio.

  • Remember to remove all belongings from your vehicle. We are not liable any damage or theft to your vehicle.

  • All members and clients are expected to act respectful to instructors, employees, and other members. Anyone who if not respectful will be asked to leave class, and if inappropriate behavior continues, their membership maybe terminated without refund for remaining classes in the month. Examples of inappropriate behavior include, but are not limited to harassing others in the building (verbally and physically), purposely damaging the equipment in the studio, and use of illegal drugs.

Platinum Pilates has the right to review, amend and update the Terms and Conditions/Privacy Policy. All changes will be updated on the website.

Any questions or concerns, please do not hesitate to email platinumpilatesmckinney@gmail.com